Privacy Policy for Sanaye
Last Updated: October 15, 2025
Introduction
Welcome to Sanaye ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Sanaye (the "App").
By using our App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.
We may collect the following personal information when you use our App:
- Account Information: Name, email address, phone number, and password
- Profile Information: Profile picture, vehicle details (make, model, year)
- Payment Information: Payment card details, billing address (processed securely through our payment partners)
- Location Data: Your geographic location to show nearby garages and calculate delivery options
- Order Information: Purchase history, delivery addresses, order preferences
When you use the App, we automatically collect:
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App features used, pages viewed, time spent on pages, clicks
- Log Data: IP address, browser type, access times, crash reports
- Camera and Photos: Images you upload for AI part recognition (stored temporarily)
We may receive information from:
- Google Sign-In: Basic profile information (name, email, profile picture)
- Firebase Services: Analytics and crash reporting data
- Payment Providers: Transaction confirmation and payment status
We use the collected information for the following purposes:
2.1 Core Services
- Process and fulfill your orders
- Connect you with garages and parts suppliers
- Provide AI-powered part recognition and recommendations
- Enable secure payments and transactions
- Send order confirmations and delivery updates
2.2 Communication
- Send push notifications about order status
- Provide customer support and respond to inquiries
- Send promotional offers and deals (with your consent)
- Notify you about important updates to our services
2.3 Improvement and Analytics
- Analyze usage patterns to improve App functionality
- Conduct research and development for new features
- Monitor and analyze trends and user preferences
- Detect and prevent fraud and security issues
2.4 Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and prevent harm
- Enforce our terms and conditions
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who assist us in:
- Payment processing (Ziina Payment Gateway)
- Cloud hosting and storage (Firebase)
- Analytics and crash reporting
- Delivery and logistics services
- Customer support services
3.2 Garages and Sellers
We share necessary information with:
- Garages you book appointments with
- Parts suppliers fulfilling your orders
- Only the information needed to complete your transaction
3.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, privacy, safety, or property
- Prevent fraud or security issues
- Enforce our terms and conditions
3.4 Business Transfers
In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data transmission is encrypted using SSL/TLS
- Secure Storage: Data stored on secure Firebase servers
- Access Control: Limited access to personal information
- Payment Security: We do not store complete payment card details
- Regular Audits: Security assessments and updates
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
5.1 Access and Update
You can:
- Access and update your profile information in the App
- View your order history and transaction details
- Change your notification preferences
5.2 Account Deletion
You have the right to:
- Delete your account at any time through App settings
- Request deletion of your personal data
- We will delete your data within 30 days of request
5.3 Marketing Communications
You can:
- Opt-out of promotional notifications in settings
- Unsubscribe from marketing emails
- Still receive important transactional messages
5.4 Location Data
You can:
- Enable or disable location services in device settings
- Some features may not work without location access
5.5 Camera and Photos
You can:
- Revoke camera access at any time in device settings
- Delete uploaded images from your profile
6. Data Retention
We retain your personal information for as long as:
- Your account is active
- Necessary to provide our services
- Required for legal, tax, or regulatory purposes
- Typically 5 years after account closure for legal compliance
After the retention period, we securely delete or anonymize your data.
7. Children's Privacy
Our App is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including servers in:
- United Arab Emirates
- United States (Firebase/Google Cloud)
We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.
9. Third-Party Services
Our App integrates with third-party services that have their own privacy policies:
9.1 Google Services
- Google Maps: For location and navigation
- Google Sign-In: For authentication
- Firebase: For backend services and analytics
- Google Privacy Policy
9.2 Ziina Payment Gateway
9.3 Third-Party Links
Our App may contain links to third-party websites. We are not responsible for their privacy practices.
10. Cookies and Tracking Technologies
We use the following technologies:
- Analytics: Firebase Analytics to understand usage patterns
- Crash Reporting: To identify and fix bugs
- Session Management: To keep you logged in
- Preferences: To remember your settings
You can manage these through App settings where available.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new Privacy Policy in the App
- Sending a push notification or email
- Updating the "Last Updated" date
Your continued use of the App after changes indicates acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Sanaye Support Team
- Email: support@sanaye.ae
- Support Hours: 24/7
For data protection inquiries, you can also contact our Data Protection Officer at: privacy@sanaye.ae
13. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on:
- Consent: When you agree to specific processing activities
- Contract Performance: To provide services you requested
- Legal Obligation: To comply with applicable laws
- Legitimate Interests: To improve our services and prevent fraud
14. Your Rights Under UAE Law
Under UAE data protection regulations, you have the right to:
- Know what personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to certain processing activities
- Lodge a complaint with UAE authorities
15. Disclaimer
While we take reasonable steps to protect your information:
- We cannot guarantee complete security of data transmitted over the internet
- You are responsible for maintaining the confidentiality of your password
- Report any security breaches or unauthorized access immediately
Consent
By using Sanaye, you acknowledge that you have read, understood, and agree to this Privacy Policy and our Terms of Service.
Thank you for trusting Sanaye with your automotive needs! 🚗
This Privacy Policy is effective as of October 15, 2025, and applies to all users of the Sanaye mobile application.